Thank you for shopping at We want you and your furry friend to be completely satisfied with your purchase. Please read the following Return and Refund Policy carefully to understand your rights and obligations.

  1. Returns and Exchanges:

    1.1. Eligibility: We accept returns and exchanges within 30 days from the date of purchase. 1.2. Condition: The product must be unused, undamaged, and in its original packaging, including all accessories, tags, and labels. 1.3. Return Process: a. Contact Customer Support: To initiate a return or exchange, please contact our Customer Support team via email or phone. Provide your order details and the reason for the return. b. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to proceed. c. Package the Product: Safely package the product to prevent damage during transit. Include all original accessories, tags, and labels. d. Return Shipment: You are responsible for the return shipping costs unless the return is due to a product defect or error on our part. 1.4. Refunds and Exchanges: a. Refunds: Once we receive and inspect the returned product, we will issue a refund to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable. b. Exchanges: If you would like to exchange the product for a different size or style, please let us know during the return process. Additional shipping charges may apply.

  2. Non-Returnable Items: The following items are non-returnable:

    • Used or damaged products
    • Products without their original packaging
    • Personalized or customized items
  3. Damaged or Defective Products: If your order arrives damaged or you receive a defective product, please contact our Customer Support team within 48 hours of receiving the order. We will provide further instructions on how to proceed, which may include returning the item for a replacement or refund.

  4. Cancellations: If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. However, if the order has already been shipped, you will need to initiate a return as described in section 1 of this policy.

  5. Refund Exceptions: In certain cases, we reserve the right to deny a refund or charge a restocking fee of up to 20% of the product’s purchase price if:

    • The returned product is not in its original condition or has been used extensively.
    • The product is returned after the 30-day return window.
    • The return does not comply with our return policy guidelines.
  6. Changes to the Policy: reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

If you have any questions or require further assistance regarding our Return and Refund Policy, please contact our Customer Support team.